When IVR meets CRM: A love story for customer service
Don’t make VIP customers repeat their information on every call. By connecting your phone system (IVR) with your customer database (CRM), you can...
IVR
How modern IVR keeps customers happy and engaged
Modern IVR systems have evolved from rigid menus to smart, customer-friendly systems that connect callers to the right agents—fast. With AI and CRM...