The hub of contact magic

When IVR meets CRM: A love story for customer service

Don’t make VIP customers repeat their information on every call. By connecting your phone system (IVR) with your customer database (CRM), you can...

How modern IVR keeps customers happy and engaged

Modern IVR systems have evolved from rigid menus to smart, customer-friendly systems that connect callers to the right agents—fast. With AI and CRM...

Your guide to call centres in 2025: Everything you need to know

Ring ring! ☎️ Your future's calling, and it sounds a lot like happy customers.

How to choose the best VoIP phone system for your Nordic business

Are you looking to choose the best VoIP phone system for your business but don't know where to start?

What is VoIP and why does your business need it?

VoIP (Voice over Internet Protocol) is more than just making calls online. By switching to VoIP, businesses gain cost savings, scalability, and...

Top tips for choosing a business phone system provider in the Nordics

Is your business phone system struggling to meet your needs? Limited features and inefficient call handling can make daily operations a hassle. Plus,...

How to know what your customers want (before they do)

If you could read your customers' minds to know what they want, would you do it? Or would you like a crystal ball that tells you why a customer calls...

How remote sales teams win with voice [+ best practices]

Remote selling has become a fundamental necessity for many teams. When face-to-face connection is not an option, voice is the next best thing to...

Why voice is your ultimate weapon for a super-connected CX