Enreach Customer Support team’s workation in Málaga
A group of six from the Enreach Customer Support team recently spent a week working from a villa in Málaga. Fiona Kemp – Project Manager at Enreach...
customer service (2)
Big news! Enreach for Service Cloud Voice is here
We’re excited to introduce our latest product — Enreach for Salesforce Service Cloud Voice. 🎉 We're among the few first global companies shortlisted...
AI in improving customer experience
AI can improve customer encounters, develop internal processes and boost operational excellence, but it may also lead to unrealistic expectations and...
Därför är voice nyckeln till en helt sömlös kundupplevelse
Under det gångna året har du som Customer Experience-expert ställts inför stora utmaningar. Utöver de sedvanliga utmaningarna med att leda ditt...
CCaaS: Everything you need to know about Contact Center as a Service
The contact center is often the most important link between your business and your customers. As today’s customers are more conscious than ever and...