AI-driven customer service needs quality data
AI is bringing new waves of customer service innovation.
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What is conversation analytics and why do you need it?
Your customer calls are a gold mine of insights that you can use to drive business growth. These calls can tell you a lot about customer...
Enreach Customer Support team’s workation in Málaga
A group of six from the Enreach Customer Support team recently spent a week working from a villa in Málaga. Fiona Kemp – Project Manager at Enreach...
5 Key Sales Trends for 2024: Shaping the Future of Sales
2024 is here, bringing a wave of fresh sales trends that are essential for anyone in business to note. Staying ahead of these trends is not just...
Big news! Enreach for Service Cloud Voice is here
We’re excited to introduce our latest product — Enreach for Salesforce Service Cloud Voice. 🎉 We're among the few first global companies shortlisted...
Using Microsoft Teams as a phone system
With more teams working remotely, Microsoft Teams is becoming increasingly popular. It is now the go-to communication and collaboration system for...
AI in improving customer experience
AI can improve customer encounters, develop internal processes and boost operational excellence, but it may also lead to unrealistic expectations and...
Latest trends to boost your sales
See what the future of sales holds (no need for a crystal ball)! Enreach’s Commercial Director Juhamatti Muuraiskangas lists the latest trends in...
Lead sales more effectively with call data
You can lead sales with more precision than you ever thought possible. The new foundations of success and efficiency are automation and monitoring...
How to know what your customers want (before they do)
If you could read your customers' minds to know what they want, would you do it? Or would you like a crystal ball that tells you why a customer calls...