The Hub of Contact Magic

Top tips for choosing a business phone system provider in the Nordics

Is your business phone system struggling to meet your needs? Limited features and inefficient call handling can make daily operations a hassle. Plus, being tied to your desk restricts flexibility. You’ve probably known for a while that there’s a...

How to succeed with omnichannel customer service

Feeling overwhelmed by juggling emails, chats, and calls like a circus performer? 🎪😫 Your customers might feel the same! Traditional customer...

What is a contact centre & why do you need one?

Spoiler alert: Contact centres are the future of customer service! ⭐ But what exactly are they and why do you need one? If you continue to rely...

Appointment setting: How to win more sales calls

Appointment setting means scheduling meetings with potential buyers. It’s essential for kick-starting the sales process. 📅 Check out this guide to...

Benemen joins Enreach – a match made in the clouds

We are pleased to announce that it is now time to take the next step in Benemen’s growth story.

Too many calls? How AI reduces failure demand in customer service

Ready for a fun fact? 42% of people would rather scrub a toilet than call customer service. 🙈

How Automated Outbound Calls REALLY Impact Outbound Sales (Use Cases)

When it comes to completing tasks, sometimes we can use a little help. No agent should have to waste time by manually dialing numbers–only to hang up...