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Managing a call centre means staying on top of every call, but it’s impossible to be everywhere at once. AI-powered real-time call transcription changes that—helping you spot issues early, support your team in the moment, and stay in control of...
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We’ve been obsessed with how fast agents can finish their after-call work, but that shouldn’t be the point anymore. Real-time transcription “writes...
Behind every fast-growing company is exceptional customer service. Learn the strategies driving success in 2025, measure what matters, and turn...
What does good customer service really mean today? 🤔 This guide shows you what customers expect and practical ways to provide it in your business.
Nervous about your new role in customer service? Wondering what makes a good customer service agent? Fear not, we’ve got you! 🤗 This guide will walk...
Don’t make VIP customers repeat their information on every call. By connecting your phone system (IVR) with your customer database (CRM), you can...
Modern IVR systems have evolved from rigid menus to smart, customer-friendly systems that connect callers to the right agents—fast. With AI and CRM...
Ring ring! ☎️ Your future's calling, and it sounds a lot like happy customers.
Are you looking to choose the best VoIP phone system for your business but don't know where to start?
VoIP (Voice over Internet Protocol) is more than just making calls online. By switching to VoIP, businesses gain cost savings, scalability, and...
