Is PBX still a relevant communication solution?
While PBX systems have evolved a lot over the years, unified communication solutions are the next evolution.
Embedded Voice by Enreach is a company-wide platform offering communication tools for both enterprise and customer service users. It adapts to the needs of organisations of any size and allows employees to be available from any device regardless of location.
It transcends traditional PBX systems by integrating advanced analytics, detailed call reporting and intelligent call routing based on CRM data. In addition Embedded Voice can be integrated with Microsoft Teams.
Get access to all the PBX features you need with Embedded Voice
Embedded Voice makes managing calls simple. Set up schedules to automatically update when your team is available to take calls, enhancing responsiveness. Customize your displayed phone number to increase call pick-up rates. All calls and voicemails are tracked and easily accessible, ensuring smooth communication tailored to your business needs.
Call routing
Intelligent call routing directs incoming calls to the right department or individual based on predefined rules or caller inputs through IVR (Interactive Voice Response) systems.
Call recording
Recording of calls can be crucial for compliance, training, or quality assurance purposes. It ensures that all business communication is documented and retrievable for future reference.
Voicemail
Embedded Voice supports personalized voicemail services, enabling messages to be received when users are unavailable to take calls. This includes both individual voicemail and voicemail services for pooled service accounts.
Switchboard
Switchboards allow you to handle a large number of incoming calls that are directed to users without the assistance of a human operator. A normal service pool can be used to receive and allocate the calls to the switchboard agents.
Caller ID management
Users can change their caller ID (CLI - Calling Line Identity), which can improve answer rates by showing a familiar or local number to the recipient, enhancing the trust and response rate to incoming calls.
Service pools and queue management
Set up service pools (or queues) for managing incoming calls, which is essential for customer service centers. This feature helps in distributing calls efficiently among available team members based on criteria like idle time or skill level.
Why choose Embedded Voice for your PBX needs?
Embedded Voice is perfect if you think that a PBX should do more than just connect calls. Its standout feature is seamless integration with essential business applications like CRM systems and Teams.
By blending communication seamlessly into everyday workflows, Embedded Voice enhances productivity and customer experiences. With Embedded Voice, businesses can streamline operations and maximize efficiency—all within your existing software ecosystem.
Let’s bring voice and data together
Experience a simpler way to handle your business calls and customer data with Embedded Voice. This easy-to-use solution integrates seamlessly into your operations, offering all the essential communication tools you need.
Here's what you get with Embedded Voice:
- Answer calls from any device: Whether at your desk or on the move.
- Intelligent call routing: Calls automatically go to the right person, saving time and hassle.
- Voicemail to email: Never miss a message again.
- Caller ID that works for you: Always know who's calling and why.
You can access detailed reports on call volumes and timings, which help you make smarter decisions. Embedded Voice also integrates smoothly with your existing CRM systems like Salesforce or Dynamics 365, automatically pulling in caller details during calls for more informed conversations.
Operator services: Mobile and fixed-line services over VoIP
Stay connected seamlessly with Enreach’s multinational telecom cloud. Our service combines mobile and fixed-line calls over VoIP, enabling you to manage your calls on your computer or through apps like Microsoft Teams, from anywhere and in any work setting. Our comprehensive solution also offers mobile services in regions not directly covered by us and allows for an easy switch of your existing phone number to our system.
