2024 is here, bringing a wave of fresh sales trends that are essential for anyone in business to note.
Staying ahead of these trends is not just beneficial – it's crucial for success. Lucky for us, Väinö Willman, the Commercial Director at Enreach for Enterprises, is giving us a front-row seat.
He's identified five key sales trends that are set to shape the business landscape in 2024.
In the dynamic landscape of 2024, the mantra for sales success is simple: Know your customer, inside and out. If you haven’t started collecting high-quality customer data yet, now is a good time to begin.
In 2024, sales will use more customer data than ever before. And the paradigm of sales is changing a lot. Instead of just using a multi-channel approach, it's now becoming more multidisciplinary.
Imagine your contact center as a team sport. In the past, each player (or channel) played only their specific role – like in a traditional multi-channel approach where each channel (like phone, email, or chat) worked separately.
But now, things are changing.
Your contact center is no longer a group of isolated players, each sticking to their own game. It's evolved into a versatile team, adept in various skills and collaborating seamlessly.
🏆The "new gold" in this game is high-quality customer data.
This means collecting very detailed information about what customers and sales representatives talk about. This data should be easy to access, no matter where you need it – on a mobile phone, a computer, or anywhere else.And here’s where AI steps in. With AI, you're not just collecting data; you're unlocking insights. It's like having an eagle-eyed coach who spots patterns, anticipates needs, and identifies challenges – often before they're even obvious. This deep dive into customer interactions isn’t just a strategy; it’s a necessity for businesses aiming to excel in customer service and stay ahead of the curve.
It's important to recognize that the more activities you follow, monitor, and collect data on, the more added value it brings to your sales and the more prepared you are for the future.
In 2024, we expect to see customer service and sales teams working together more closely than ever before.
The focus is on maintaining up-to-date customer information and ensuring it's shared across all departments. This teamwork is proving to be highly effective, as it keeps everyone informed about each customer's status. Whether it's answering a customer's first inquiry or helping them again later, the teams are always ready with the right information.
Also, the strong presence of sales in unified enterprise solutions will be a major theme for 2024.
What does this mean?
Salespeople have all they need – tools, info, you name it – right where they need it in one interface. This isn't just making things easier for the teams; it’s also making customers happier with smoother experiences.
In the world of sales in 2024, one of the smartest moves you can make is to keep a close eye on your progress using customer data.
By embracing automated tracking in sales and customer service activities and integrating this data into your CRM system, you gain invaluable insights.
Enreach's smart mobile subscriptions effortlessly capture every detail of your sales calls and sync them directly with your CRM system. This means no more manual data entry or juggling extra apps. But that's not all. These subscriptions are intelligent enough to analyse your CRM data and identify who you should call next, streamlining your sales strategy.
In the near future, these are set to become even more sophisticated, utilizing CRM data to identify all incoming calls. This feature leverages CRM customer data, allowing for instant recognition and personalization of each customer interaction, further streamlining your sales and customer service efforts.
The steady flow of information from your customers allows you to constantly refine your sales approaches and customer service techniques. It allows you to identify trends, anticipate customer needs, and adjust your methods to meet those needs effectively.
This approach not only boosts your team's effectiveness but also gives you a significant edge over the competition.
Outbound by Enreach shows how you can leverage this customer data. It helps optimize your outbound sales calls, turning data into actionable strategies that enhance your team's efficiency.
This approach aligns perfectly with a new trend towards having a smaller, skilled team where each member uses customer insights to deliver exceptional experiences.
For your business, this could translate into valuing quality in your team members over quantity. It's better to have a few really good people on your team than lots of okay ones. Each member of your team becomes a crucial player, equipped to deliver exceptional customer experiences more efficiently.
In 2024, the real standout companies will be those that can give customers the smoothest, most connected experience in both customer service and sales.
The secret to winning in this space? It’s all about a company-wide solution that links every part of the organization together. This means everyone, from the top bosses to the salespeople and customer service reps, is connected and in sync.
What we’re seeing is a big focus on bringing together all the ways you engage with customers into one smooth system. Whether a customer is getting in touch with you or you’re reaching out to them, the experience needs to be flawless.
Utilizing a unified solution that leverages the same customer data across the entire company brings significant value. By working together, accessing the same customer data, your team gains a real 360-degree view of your customers.
Being great at sales isn’t just about how you talk about your products anymore. It’s also about how well you handle and understand every interaction with your customers.
The key advantage?
A system that mixes this all-in-one approach with deep insights into what customers want and need. And let’s not forget about mobile services – they need to be easy to use and always available. In today's world, where sales and customer service are so closely linked, being able to provide this kind of complete, on-the-ball service is what drives sales.
This approach doesn’t just make sales better. It also improves how people see your company, builds trust with your customers, and leads to stronger sales results in a fast-changing and competitive business world.
Aligning the goals of your sales and marketing teams will be even more important this year.
Think about it: When your marketing team knows exactly what the sales team is aiming for, their efforts are supercharged. They create campaigns that not only catch eyes but also bring in the right customers – the ones your sales team is all geared up to convert.
How do you make this magic happen?
By using a solution like Flows by Enreach for a seamless integration of sales and marketing efforts. This tool automates and optimizes your sales process, ensuring your teams work together more effectively. This way, marketing knows what sales is up to, and vice versa, making their efforts more impactful.
When you know where leads were created, what emails they engaged with or which of your web pages they visited, then lead scoring becomes that much easier.
So, when sales and marketing sync up like this, using a shared system, they work smarter, not harder. It's about being efficient and savvy in how you connect with and understand your customers, driving better sales in the process.
As we explore the promising sales trends of 2024, why not empower your strategies with the right tools?
Enreach offers cutting-edge sales management solutions that align perfectly with these emerging trends. From enhancing customer call experiences to leveraging Salesforce integration for better insights, these tools are designed to elevate your sales performance.
Interested in seeing how these solutions can transform your sales approach? Get a demo today and step confidently into the future of sales.